Terms And Conditions
Add Order
- add order means that the buyer has studied all the conditions and accepted them and deprives himself of the right to object.
- At its discretion, the Gramito collection can change these rules at any time and then post them on the official Gramito website and everyone is obliged to accept it. If the person is not aware, it means that he has changed all the new rules. Is accepted and any responsibility or problem in case of negligence is the responsibility of the individual.
- Individuals are required to provide their tracking code for future follow-up and support.
Deposits are made only through the official website of Gramito, and if you do not pay attention to this, all responsibility and consequences are on the individual. - After registering the order, it is not possible to cancel it and no fee will be refunded.
- All purchases on this site are subject to current e-commerce laws.
- All problems and consequences of payments and purchases outside the Gramito website are the responsibility of the customer and the collection will not be responsible for it, and all responsibility in case of purchase or attention to third parties and outside the website is the responsibility of the individual. The only official website is the Gramito website and no other websites will be valid for direct sales or support.
If you place any order with immoral, political, anti-social content and the like, your order will be suspended without refund. - Gramito collection can cancel the order at any discretion and for any reason and refuse to place the order.
- Changing the price of services is a natural thing that will happen due to currency fluctuations and costs paid by Gramito. The collection always tries to keep prices constant and even reduce them if possible, but will not have any duties or responsibilities in this regard. Agents are required to follow the announcements and apply them to their site if the price changes.
- Prices may be increased or decreased without your knowledge, and using the API, you agree to this.
- If you have registered a custom for a page, channel or other item on another site, wait for it to be completed then place your order in Gramito.
- Due to the limit on the number of orders, register your request and re-register the order after it is completed. (Suppose you do not place an order for an Instagram page in a row)
If you place an order in Gramito, you must wait for the status of the order to change into one of 4 modes: cancellation, incomplete, refund, completion, then register your order on other sites. - There is no guarantee for no loss or compensation and these items will be related to messengers (application) and also no refund will be given.
Refund
- Refunds are not possible after credit increase.
- In case of incorrect deposit before 24 hours and the agreement of Gramito collection with it, the transaction fee will be deducted from the total payment cost and the rest will be returned to the customer’s bank account.
- If the order is canceled or not completed, the fee will be automatically credited to your account.
- Orders whose account (Instagram or other applications) is private or whose ID has been changed or deleted will be canceled and no fee will be refunded.
- If an order is registered incorrectly, it is not possible to cancel or refund the fee unless it is done automatically by the system.
- If during the banking operation there is a disruption and the transaction is unsuccessful, if an amount is deducted from the buyer’s account, this amount will be returned to the buyer’s account within 72 hours after the transaction, it is worth mentioning that in this case The buyer is deducted but not deposited in the seller’s account, the seller has no obligation to the buyer to deliver the product or return the money, in this case the buyer must wait for the correction of the banking operation and if the buyer is in a hurry to receive the product, the operation must Make a new purchase and then wait for the bank to return the money.
General Rules
- If you see and identify profiteers (evident in fraud), who operate on the Gramito site, their account will be blocked and if necessary, will be referred to the relevant judicial authorities.
- All services will always be active as long as social applications, messengers and other cyberspace software are active and have not changed their policies. However, in the face of changes in the policies of these softwares, the Gramito collection has no responsibility for it, but the technical and specialized team will try to improve and update the services, but they are not obliged to do so.
- The use of Gramito’s name and logo is completely illegal and is prosecuted.
- All the people who work in the name of Gramito collection only have a promotional role and the sale is only on the website, otherwise people will be prosecuted.
- Gramito collection will have full cooperation with the competent authorities and is subject to the internal laws of the Islamic Republic of Iran, so we ask all customers to follow all the rules to have a healthy and appropriate activity in cyberspace.
- Persons who do not comply with moral and social norms and behave in an insulting, hostile or threatening manner will not be provided with any services, but their orders will be fulfilled and only the after-sales service will be cut off.
- People who work against the Gramito collection in cyberspace will be prosecuted.
- Any intrusion and attacks by Didas on the Gramito collection are illegal and will be prosecuted, punished and compensated by the competent authorities.
- Gramito Collection is not responsible for the manner and type of use of its services by customers.
- Gramito Collection offers gifts and incentive packages and discounts to its customers whenever it deems fit and will not have any duties or responsibilities in this regard.
- In case of problems such as sanctions against Iran by manufacturing companies or failure of services provided by the service provider to the customer, this is the responsibility of the foreign manufacturing company and the Gramito Group will not be responsible.
Support Rules
- No services and support are provided in cyberspace and the only way is official support and sales through the website. The contact phone of Gramito collection is installed only for more information and to check your questions, and there is no official and citationable aspect, so in case of any problem, no text message or speech from or to the sales numbers of Gramito official website can be cited. . Only the ticket is cited and official, so it is suggested that you send a ticket to officially interact with the collection.
- The only way to communicate Gramito collection and customers is through the website in the form of a ticket.
- To contact the support during non-working hours, contact the support by sending a ticket on the site.
- The official channel and official website of the Gramito collection are as follows, and other cases with this name are fraudulent and will be prosecuted if viewed.
